Studio Policies and Procedures
Welcome to Sugar Baby Photography!
Each of my clients are very valuable to me and because I want to ensure your experience is as easy and hassle-free as possible I must enforce the following studio policies.
Studio hours are by appointment only. I offer evening and weekend appointments.
The session fee includes the photographer’s time and talent, phone consultation to help plan your session, portrait retouching and viewing/ordering session. It does not include any finished portraits or products. Session fees are due when appointment is scheduled. Appointment times cannot be held until session fee has been received.
Cancellation and Rescheduling
If you need to reschedule your session due to sickness, injury or scheduling conflict, please contact us at least 48 hours prior to your session. I understand life happens, so notify me as soon as possible if you need to reschedule your appointment and I will gladly reschedule your appointment at my earliest available date. If you cancel your appointment less than 48 hours before your appointment or are a no-show for your appointment you will forfeit your session fee, unless an extreme circumstance has occurred.
I accept cash, personal check/money order, and credit. Credit card payments will be accepted using PayPal and PayPal payments can be made through my website or in person. You do not need a PayPal account to use this service and payments are processed quickly.
A $40 fee will be added to orders where a check doesn’t clear.
6% state sales tax will be added to all sales.
We ask that all clients are on time to ensure you have your full scheduled session time. I reserve the right to cancel an appointment for clients who are more than 15 minutes late. Appointment are sometimes scheduled back to back so I ask that you do not arrive more than 15 minutes early for your appointment.
I highly suggest that you do not bring anyone other than the subjects to be photographed to your session. Children have a hard time sitting still for long periods of time and extra adults make the studio hard to move around in. Too many people in the studio make it hard for children to focus and for me to get their attention.
Absolutely no cameras or camera phones are allowed in the studio or on location.
One ordering session is included in the session fee. This session will be in my studio unless other arrangements have been made. Images are generally ready to view two weeks after your session, during peak times (October-December) this time may increases. You will order your images during the ordering session and I will be there to guide you through the decision process. I highly encourage you to view your images in person, however I know sometimes special circumstances arise. In these cases other special arrangements can be made. A 50% down payment will be required to place your order and the remaining balance will be due when the order arrives.
All sales are final because of the custom nature of the orders. Orders are generally available to pick up within 1-2 weeks after order has been placed. Album orders may take additional time. Orders not picked up within 30 days are subject to a $25 storage fee.
Images you purchased will be available for re-order for 1 year. Images that were NOT purchased will only be available for 90 days from the date of your viewing session. After the 90 day period, your unpurchased images will no longer will available for purchase.
Prices are subject to change without notice. Only clients with scheduled sessions (who have paid the session fee) will be locked into pricing plans.
Sugar Baby Photography owns the copyright to all images. It is illegal to copy, scan, print, or reproduce photographs or digital images created by Sugar Baby Photography. This includes scanning images, downloading, taking a screen shots, posting images on websites or social media, and scanning images to email. By participating in any of the following activities you are devaluing my work. Fines for copyright infringement start at $50,000. Digital images with a release for printing or sharing are available for sale.
My goal is for your 100% satisfaction with your session and your images. There is no charge for re-shoots due to technical issues (equipment malfunction, computer malfunction, etc.). However, I cannot offer free re-shoots for any of the following reasons: dissatisfaction with clothing, facial expressions, hair, wind, or other items beyond my control.
Sugar Baby Photography is committed to your privacy. Information collected from clients over the phone, in person, or through my website is kept confidential. Information will not be shared or sold to third parties. I understand some clients want to remain anonymous due to their job or personal preferences. Your images will never be used on my website, social media, or in my studio without your permission.
Click on the Contact tab to shoot me an email or give me a call at 270-903-1913. I would love to hear from you!